FAQ
(As of April 18th 2026)
WHY IS THIS HAPPENING?
UNFORTUNATELY, WE'RE CURRENTLY EXPERIENCING A UPS TRANSIT ISSUE THAT IS AFFECTING A SIGNIFICANT PORTION OF OUR INVENTORY BULK SHIPMENT.
PACKAGES ARE STILL EXPECTED TO BE RECOVERED, BUT THIS HAS CAUSED DELAYS IN FULFILLMENT.
ORDERS REMAIN ACTIVE, & WE ARE WORKING VERY CLOSELY WITH THE LIABLE SHIPPING CARRIER TO RECEIVE COMPENSATION TO COVER ISSUES AND GUARANTEE RESOLUTION.
SHOULD I DISPUTE?
NO. DISPUTING YOUR ORDER MAKES IT VERY DIFFICULT TO PROCESS A REFUND IF ELIGIBLE AND SIMULTANEOUSLY LIMITS OUR ABILITY TO FIX EXTERNAL DELAYS FOR ALL.
WHEN CAN I EXPECT AN UPDATE?
THIS SITUATION INVOLVES INTERNATIONAL SHIPMENTS, INTERNATIONAL SUPPLIERS AND MULTIPLE TIME ZONES, WHICH MAKES THE RESOLUTION PROCESS SLOWER THAN USUAL.
RIGHT NOW, WE’RE EXPECTING THIS TO TAKE UP TO 8 WEEKS TO FULLY RESOLVE. THIS CAN CHANGE AT ANY MOMENT, AND IF SO, WE WILL PROVIDE A NEW ESTIMATED DATE ON JUNE 13TH, 2026 AND KEEP YOU INFORMED EVERY STEP OF THE WAY.
WE UNDERSTAND YOUR FRUSTRATIONS AT THIS VERY CRUCIAL PERIOD IN OUR RECONSTRUCTION EFFORTS.
NEW EMAILS ADDRESSING AFFECTED CUSTOMERS WILL BE SENT OUT BI WEEKLY STARTING MONDAY, APRIL 20TH.